I’ve just received a very enthusiastic email from Joyce, who was our Group Leader for last week’s holiday. She reported back to me (in huge capital letters) on the GREAT time everybody said they had last week – in spite of the weather. Top marks for accommodation, food and entertainment – and better than top marks for the ‘state of the art’ IOWT coach and its driver Mike.
Compliments all round, then.
One of the reasons I keep coming back to IOWT is the feeling that I get from everyone I deal with that you’re all prepared to go that extra mile to provide service, and that it’s done so cheerfully and with such good grace.
In a time where service is often grudging and impersonal, it’s nice to feel that old-fashioned values are still adhered to.
On behalf of our Retired Staff Association, thank you very much.
With Best Regards