UPDATED – 15 OCTOBER 2020

IOW Tours always ensured that our customers’ monies were protected in the event of our financial failure. Bonded Coach Holidays holds a bond to protect customer prepayments and will manage and process refund claims. 

If you have booked a holiday with IOW Tours Limited, we regret that all bookings for the future have been cancelled.

Bonded Coach Holidays (BCH) are there to help you claim back any prepayments you made for your package holidays including groups/reunions/event-style weekends that involved an overnight stay, and those protected by Refund Credit Notes (RCN) that have been issued when IOW Tours Limited was required to cancel your holiday due to Covid-19 restrictions.

BCH has set out some advice on their website www.bch-uk.org and in a FAQ document which you can access here. Please note that how you paid for your booking is important as it will provide insight as to how your refund can be obtained.

Any booking with travel only, coach hire, excursion or gala dinner only is not covered by the bond but you may be able to claim it back through a chargeback with your card provider.

GROUP BOOKINGS

If you made your booking through a Group Organiser – not directly with IOW Tours Limited – then you will need to contact them for advice and guidance in relation to your claim.  They will process it on your behalf.

Please do not contact the claims line direct – only your Group Organiser can do this if you paid your money to your Organiser, who then paid it to IOW Tours.

If you paid by bank transfer, cash or cheque then please submit your claim to the following: https://protectclaims.com/iowtl

If you booked on a Reunion Weekend, Masonic Weekend, 60s/Music Weekend, Line Dance Weekend, or any other ‘event-style’ weekend with overnight accommodation where you were booking to make a group but made the booking yourself, then you need to make the claim yourself. You will need the “Holiday Reference Number” supplied with the booking confirmation/receipt to make a claim, together with your holiday date (arrival and departure) and the total amount paid.

If you do not have access to internet or you would prefer to complete a claim form and send it in by post, then you can download one HERE. You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim. 

If you experience problems with your Online Claim, you can make your claim by Post

If you experience problems with your online claim e.g. Holiday Reference Number not recognised – please use the new holiday reference if your holiday/event was postponed.

If you are still unable to make the claim online then download the claim form and make your claim by post, as the claims handler has all information for past or postponed bookings, Refund Credit Notes, and your payment methods.

Please download the claim form HERE to make a claim by post.

For further details or to contact anyone regarding your claim, please use the following link:

www.bch-uk.org